Why ServicePower?
Eight reasons why we can help you achieve service excellence.
1. Breadth and Depth
We provide a platform of solutions to support service excellence including:
- Strategic planning, forecasting and modeling
- Optimized staff resource scheduling (AI Based)
- Automated 3rd party contractor dispatch
- Labor and warranty claims processing
- Outsourced service management
- Business intelligence and analysis services
2. Automation
Automated and consistent processes ensure service is delivered the right way every time
- Automated scheduling allows jobs to automatically flow into the schedules without human intervention
- Automated 3rd party contractor assignment via rules and ranking scores to determine best options
- Automated dispatch via various communication channels from email, IVR, or mobile
- Automated status and location tracking with escalation notifications
- Automated reporting and alerts highlight key points of service delivery failure
3. Flexibility
Within the platform we support a wide variety of work types:
- Appointment jobs with configurable time banded windows
- SLA jobs ranging from emergency short response times to preventative maintenance scheduled over weeks, months, years
- Multi-stage jobs requiring sequence and/or multiple resources
- Capacity management to ensure space is limited or reserved for certain work types
4. Continuous Real-Time Optimization
Service is reactive, things change quickly, as they do our platforms react to handle:
- Different modes of optimization for short and long term schedules
- Automatic on-going optimization with manual controls
- Maintain the most optimal schedules that satisfy the goals set by the business
- Maximize resource and asset usage across the entire organization not just a subset
5. Scalability Performance Reliability
We have proven scalability, performance and reliability with many successful deployments of 1,000+ field resources, such as ADT, Assurant, Avaya, Farmers Insurance, GE, Pitney Bowes and top 10 US retailers all with very demanding incoming job streams. We've proved our software up to 5,000 transactions per minute across 40,000 field resources in a joint bench test with HP utilizing their latest blade servers.
6. Configuration
Our solutions are built on configuration NOT customization, allowing:
- Us to maintain a single source version deployed and supported across all clients
- Support both on-premise, or SaaS on demand customers
- Our solutions to span may industries or business units inside a customer
- Support any type of external system integration
7. Travel Time Calculations
Travel time is critical to making good scheduling decisions, it must be accurate, it must be quick to retrieve especially when you have thousands of different places you could put a job in the schedule, which is why we have a fundamentally different approach to travel time calculations.
There are broadly 3 approaches to calculating travel times in schedules:
1. As the crow flies. This is the most inaccurate form of calculation and is therefore, NEVER used in our solutions
2. Street level routing and geocoding. Is as accurate as a computer drive time can be, is available off the shelf from various companies, but can be expensive, require a larger amount of server resources and is also quite slow even though you might be able to lookup a single journey in 1/4 of a second, imagine when you have 1,000's of journeys to lookup and is therefore NEVER used in our solutions
3. Pre-Built street level routing travel matrix cached in-memory, provides accurate drive times using the same road network as 2. but as the journeys are pre-calculated and stored in memory the system is capable of looking up many 1,000's of drive times in 1/4 of a second. This is servicepower's approach to travel time.
8. Partnership
We believe in mutuality of benefit with our customers, suppliers and stakeholders. Only by creating a situation in which all parties gain from the contact can we ensure we all grow a successful partnership.
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