Field employees managed, efficiently.
Let’s be honest, your field employees can make or break your consumers’ experiences, resulting in a glowing 5-star review or a tarnished brand reputation. ServicePower ensures field jobs are completed efficiently, with the consumer in mind.
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Schedule a meeting with a field service expert to learn how ServicePower can help your organization become more efficient and transform the customer experience. For servicer help, click here.
Employed Workforce Capabilities
Enable seamless field worker management and ensure your field employees are equipped with the right tools and information to provide your consumers with service that is fast, connected, and personalized.
Customer Self-Service
Empower your consumers to hang up the phone, for good.
Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments.
A fully brandable self-service portal allows your consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.
Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.
Real Results
- 20% improvement in customer satisfaction
- 27% improvement in NPS
- 70% reduction in call center volume
Scheduling
Toss out the manual process and automate your scheduling.
Unexpected events happen: weather and traffic delays, and employees calling out sick, which can quickly upend your day’s schedules. AI-powered scheduling that automatically updates throughout the day and assigns the best field employee for each job based on rating, skill, location, parts availability and more, puts your mind at ease, and ensures consumers receive high-quality service, every time.
Real-time AI-powered route optimization provides live map views with visibility into all routes, locations, and job sites.
Real Results
- 40% increase in first-time fix rates
- 15% reduction in travel costs
- 30% increase in service calls per day
Mobile Access
Arm your field workforce with the control they need in the palm of their hand.
Ensure your field employees are properly equipped with real-time access to the tools, processes, and information needed to deliver exceptional consumer experiences.
Field employees have all of their job information while on the road via their mobile device. They can easily access and manage parts, inventory, and pricing, as well as view daily job schedules, receive live GPS updates, and provide on-site payment processing and signature collection from the consumer.
Real Results
- 20% decrease in onsite time
- 30% increase in same day job completion rates
- 50% increase in payment processing efficiency
Analytics
A data-driven picture of your employed workforce.
You need quick answers for your performance questions. That's a tall order when your reporting is in spreadsheets, or you have to wait for help from an analyst every time you need a new report.
Easily create custom reports to answer even your most complex field workforce questions by seamlessly importing unique business requirements and integrating to relevant applications. With configurable dashboards, you can see a full picture of your KPIs, helping you to strategize and make data-driven business decisions. No data analyst needed.
Work Order Management
Complicated work order management is a thing of the past.
Work order management shouldn’t give you a headache. Complicated integrations and manual processes are history when you choose to implement high-powered field service work order management software.
Automate routine tasks such as order creation, appointment search, booking, and more, to free up time and deliver exceptional consumer experiences and ensure the best employee is assigned the job at the consumer's preferred time.
ServicePower is really helping us beginning to end, how we send and communicate service calls to our independent service providers.
With ServicePower, we have the best providers available when our customers need them, and continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing.
What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.
Frequently Asked Questions
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How does schedule optimization software benefit an employed workforce?
Schedule optimization software plays a pivotal role in enhancing the efficiency and productivity of an employed field service workforce. This technology offers multifaceted advantages that significantly impact both employees and the company as a whole.
AI-based schedule optimization software streamlines the allocation of tasks, ensuring your workforce is assigned jobs based on proximity, skill set, and availability. It automates the selection and scheduling of field technicians, ensuring that the best technician, with the right parts and information, at the least cost, is always dispatched for the job within the least amount of time. By doing so, it minimizes travel time between jobs, maximizing the time spent on actual service. This means your employees spend less time on the road and more time helping your customers.
Scheduling software also makes real-time adjustments easy, enabling immediate responses to unexpected changes or urgent tasks. This flexibility minimizes disruptions in the schedule, empowering your workers to adapt swiftly to new assignments or urgent client needs. Previously, a last-minute schedule change could result in the inability to resolve a service issue or even the complete loss of a service job. Scheduling software algorithms reassign the best technician for the job, update the necessary parts and customer information, and ensure the technician is ready to fix the problem. Consequently, customer satisfaction improves as services are delivered promptly and efficiently. -
How do you improve the productivity of field employees?
Improving the productivity of field employees might seem easier said than done, but a productivity boost is one of the key advantages of leaning into digital transformation. Here’s how equipping your field service team with the right digital tools sets them up for success and more productive, efficient jobs.
One fundamental way to boost your field employees’ productivity is to use smart scheduling. Instead of fielding phone calls and manually figuring out who should answer which call. Allowing smart scheduling software to make these decisions for you improves productivity. This software will give you a clear, immediate view of your field employees’ schedules, their current location, and the time they spend on each job. You’ll have a better understanding of travel times, arrival times, and job completion times– everything you need to make data-driven decisions about scheduling. This helps ensure the right technicians are at the right jobs, improving productivity.
Another meaningful way to improve employee productivity is to improve your first-time fix rate. The more jobs your employees can successfully complete on their first attempt, the less time they spend re-doing work. Having to complete the same job multiple times has a significant negative impact on your technicians’ schedules and is very frustrating for customers. Field service management (FSM) software gives your technicians more information, better visibility into part availability, and the tools they need to enhance their ability to get the job done on their first visit. -
How to equip field technicians?
Mobile access is one of the best ways to set your field service technicians up for success. Mobile access means instant communication, which allows your technicians to update you in real time and receive guidance, additional information, and anything else they need on the fly.
The best way to equip your field technicians is with a mobile app. Mobile apps allow your technicians to be more flexible and deal with issues as they come up. They give you insight into employee analytics, letting you have a better understanding of where your employees’ strong areas and weaker performance points are. Another key advantage of mobile apps is the elimination of paper-based processes. Work orders and other forms can be done digitally instead of forcing your employees to deal with printing, filling, scanning, and filing different printed paper forms.
Mobile access also gives your field technicians access to Internet of Things (IoT) and Augmented Reality (AR) capabilities. IoT empowers technicians to remotely monitor equipment performance and determine precisely when and how a piece of equipment needs to be serviced, all before setting foot in the field. AR capabilities allow your field technicians to perform services they’ve never done before on the first try. These innovative capabilities enable technicians to easily overcome roadblocks during service all while expanding their repertoire of knowledge. It also improves customer satisfaction as first-time fix rates go up. -
What is dispatch software?
Dispatch software is a tool used by organizations to manage and automate their field service
operations. The software helps to efficiently schedule and dispatch technicians, track job
progress in real-time, and optimize routes and resources to maximize efficiency and
productivity. Key features typically include job scheduling and dispatching, route optimization, real-time tracking and communication, and performance analytics and reporting. -
What is field service management software?
Field service management software is a digital platform that automates and optimizes field
service workflows. By transforming traditional, manual processes into seamless digital
workflows, field service organizations are enabled with increased visibility, productivity, and efficiency. Moreover, embracing field service management software is a critical part of the digital transformation, empowering companies with the field service tools they need to succeed in the changing industry. -
What is workforce management software?
Workforce management software is an online platform that manages staff scheduling and
operational processes to optimize employee productivity. It generally includes features including attendance management and timekeeping, scheduling and shift management and labor planning and forecasting. In field service organizations, mobile technician enablement and work order management are also key to look for when choosing a solution.
Put a smile on your consumers' faces with quality service events.
Book DemoWe Are Here to Help
Schedule a meeting with a field service expert to learn how ServicePower can help your organization become more efficient and transform the customer experience. For servicer help, click here.