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Managing field service is a balancing act between customer expectations, resources, equipment, parts, costs, etc. There are many factors to balance and things can change minute to minute. That's why it's critical to have the right processes and systems in place to handle the entire service lifecycle, from the moment the call is received by a customer service representative. CRM and ERP systems provide workflow and data processing for the customer and service activities. But cannot handle the complexities of scheduling, balancing the interests of the customer and the service organization. Companies wanting to offer better quality of service, reduce service delivery costs, and increase service revenues need to look a schedule optimization technology.
SERVICEScheduling is a complete solution for scheduling staff in the field or the call center. Using proven AI algorithms that mimic human problem solving to deliver the best possible schedules, balancing the customers and service organizations interests. Taking into account things such as skills, proficiency, territories, equipment, proximity, overtime, service hours, contracts, dependencies and many more.
SERVICEScheduling connects mobile field workers to the schedules, as well as dispatchers and managers allowing for team collaboration in real-time. Powerful business intelligence for forecasting, planning, and analyzing all service related data, is accessible in one central place allowing users to make quick and accurate decisions.
These companies have already seen the value in optimized scheduling.
SERVICEOperations, is a range of services, from processing warranty payments and invoicing, through to dispatching jobs to your service network. These services are highly flexible, enabling your organization to focus on your business priorities and core capabilities, confident that your customer’s care and service is being delivered efficiently and effectively.
By linking the companies directly through to their service providers, we provide companies with the line-of-sight they need to ensure high levels of customer satisfaction, while reducing operational costs. In order to maintain high levels of service, SERVICEPower's global network of independent service providers go through background and certification checks before they are added to our network.
These companies are already using our network of 3rd party service providers.
With a network of over 60,000 service providers in North America and a network of 600 service providers in the UK and Europe, we have the coverage where you need it.
We have a network of over 60,000 service providers in North America and UK/Europe providing service in the following industries
If your industry isn't listed above we can perform recruitment on your behalf to build a network with the right skills and certifications in the areas you need it.
In order to maintain high levels of service, SERVICEPower's global network of independent service providers go through background and certification checks before they are added to our network. This ensures your getting the best possible independent companies providing service to your customers.
Companies have many different driving forces and goals from improving performance to lowering costs. SERVICEPower can help reach those goals, by implementing one or more of our integrated solutions.
If you have a staff workforce, then our SERVICEScheduling suite can help manage the service lifecycle in an automated, cost and constraint driven process. Delivering increases in productivity, efficiency, customer service, SLA conformance, while reducing service delivery costs such as drive time, overtime, dispatch operations, and lost revenue opportunities.
Supplementing a staff workforce with contractors, or using contractors for 100% of your work, certain work types, or work in specific geographic areas, can all be streamlined through our SERVICEOperations suite. This suite allows for complete electronic dispatch to a certified network of independent 3rd party service providers, utilizing a ranking mechanism to ensure the best service provider is selected. The solution allows for customized rules and ranking setup as well as facilities to manage service provider profiles, and monitor performance. The solution also provides for electronic warranty and labor claims processing, custom edit validations, auditing, and payment processing, as well as other services such as "yellow page" work, surveys, warranty card processing, and more.
If your a retailer or manufacturer wanting to add measuring, installation, or service to a product line, then SERVICEOutsourcing provides a complete turn key solution for recruitment, certification, training, commerce platform, and payment processing. This type of solution offers additional revenue opportunities for consumers wanting "Do It For Me" instead of "Do It Yourself".
If you currently phone, fax or email jobs to independent 3rd party service providers, then SERVICEDispatch can help streamline the process. Our fully electronic solution provides web based portals for both our clients, and the service providers. The client portal allows administrators to control products, rules, ranking, and service provider profile requests, as well as reporting. The service provider portal allows service providers to maintain thier profiles, availability, skills, and send and receive jobs and status updates. With all this information online our clients are able to offer guaranteed appointments to thier customers with a 3rd party independent service provider, greatly improving customer service and with the ability to see the status of any job or call dispatched.
SERVICEClaims automates the process of managing, auditing, and paying warranty and labor claims. Claims can be easily submitted electronically, through our portal, or via 3rd party applications via our interfaces. Submitted claims pass through rigorous validation rules and workflows that can be customized to a clients specific needs. Claims can be audited and our business intelligence platform is capable of spotting fraud, early warning product failure detection and even text mining.
Half of all US consumers fall into the "Do It For Me" segment, which means they will either ignore retailers that cannot supply measuring, assembly, installation and repair services for thier products, or they will independently find a contractor on thier own to provide the services.
SERVICEOutsourcing is a service designed to allow any manufacturer, retailer, or e-commerce operation to seamlessly add measuring, assembly, installation, or repair to existing products for sale. Selling both the product and service along with it makes sense to the consumers wanting it, and opens up additional revenue streams for you.
We have a network of over 60,000 service providers in North America and UK/Europe providing service in the following industries
SERVICEOutsourcing provides the complete management from initial call/sale to service completion, including payment approval and verification. Our commerce platform allows for easy integration into existing POS and e-commerce platforms, and also allows order tracking/update by retailer, customer and independence service provider.
Having the right information is key to making the right decisions. At SERVICEPower we've developed a comprehensive business intelligence offering SERVICEStats to help decision makers access the right data. It can help detect fraudulent activity, provide early warnings on product failures, provide insight into any service related data, produce forecasts, and much more.
SERVICEStats is available as a software platform, either on-premise or in a SaaS model, or as a service. The service provides you with regular reports produced by our analysts, and provides valuable data insights as well as recommendations. The software platform provides users with a set of dashboards allowing data to be filtered and aggregated easily by any user. In addition the platform allows users to create thier own reporting objects, without the need for IT involvement.
Our fleet management and vehicle tracking solution SERVICEGPS helps customers do the following:
SERVICEGPS is available just to track vehicles providing current and historical locations as well as speed, and geofence arrival and departures. Fleet management is also available as an add-on and allows vehicle bus data such as (temperature, accelerometer readings, warning lights, seat belt use, etc.) to be retrieved and displayed to users. In addition to tracking black boxes installed in the vehicles SERVICEGPS can track other GPS enabled devices such as laptops and PDA's.
Joining our network of over 60,000 service providers in North America and UK/Europe is a simple and easy process, and allows you to receive more work from the many different companies wanting to dispatch work to independent 3rd parties. Our network spans many different trades and industries, a sampling of the companies using our network today are shown below:
Network members can also enjoy the benefits of our discount buying group SERVICEStore which offers great savings on many common items
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