Solutions: Service Chain Optimization

Service chain optimization is the task of optimizing the chain of activities arising from the capture of a service request through to the successful on-site delivery of the required service event. The goal of service chain optimization is to do for the service business what supply chain technology and processes have achieved in the world of product manufacturing.

At ServicePower we are pioneers in the field of service chain optimization and help our customers to succeed by applying technology and processes that harmonize the efficient management of mobile field resources with the delivery of world class customer service

ServicePower’s optimized scheduling application was first used by major service organizations in 1996. It is now used daily to schedule over 50,000 mobile field resources at some of the world’s most successful field service and insurance claims companies. Our integrated products cover the breadth of the service chain optimization challenge and are delivered through two business units.

ServicePower Software Products

ServicePower Field Service Solutions